Terms & Conditions

The following terms and conditions are applicable for the campaigns that are live within the Fusion managed centres:

MAKE YOUR MOVE

FREE DAY PASS

  • Free pass valid for new customers only. 
  • With this pass, the holder is entitled to visit the facility listed during 1st March - 31st March 2017. 
  • The pass can be redeemed for a gym, swim or group exercise class that is run by Fusion Lifestyle 
  • The customer must present ID at the point of redemption.  Acceptable forms of ID are photo drivers licence, council tax statement or utility bill
  • Only one free day pass per person - if you are bringing a friend, please ask them to register for a pass in their name.
  • Please present your pass & code at the centre to redeem when you visit - you can print or present on mobile 
  • To use free pass you must be over 18 years of age
  • Pass is valid from 1st March - 31st March only and can be used on one day within that period
  • Pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise. 
  • All classes and sessions are subject to availability 
  • Centre rules must be adhered to at all times. Centre management reserves the right to refuse entry.
  • Your code is checked against a live database and can only be used once.
  • Centres reserve the right to restrict access to certain areas at any time during the promotion. 
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA. 
  • Fusion reserves the right to extend or withdraw the offer at any time without notice. 
  • Free pass is NOT valid at: any outdoor pools and lidos, specialist sites - Mowsbury Golf Course, Kempston Outdoors Centre, Blue Peris Mountain Centre, Oxford Ice Rink and Oasis Beach Pool (valid for gym only). 

7 DAYS FREE MEMBERSHIP

  • 7 days free offer applies to new members only and will commence the day the membership begins.
  • It can be applied to annual and DD memberships .
  • 7 days free will be applied to the first month of membership and is not redeemable at any other time.
  • This offer is valid from 1st January 2017 – 31st March 2017 inclusive.
  • Offer not exchangeable for cash or merchandise alternative.
  • Offer is subject to availability and cannot be used in conjunction with any other offer.
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Customers are bound by contract/centre membership terms and conditions.
  • Facilities, fees, classes and membership options vary by centre. Some activities may incur an additional charge.
  • Fusion reserves the right to extend or withdraw the offer at any time without notice

MEMBER REFERRAL – refer a friend and get 1 month’s free membership:

  • Only valid to current Choice annual or DD members of Fusion Lifestyle
  • Only valid until 31st March 2017
  • Referral member must be a member at Fusion Lifestyle for 3 consecutive months minimum before member can claim free 1 month
  • Referral must be made online at www.findyourfusion.com/share-with-a-friend or in person at your local participating Fusion Centre
  • Members can refer unlimited potential customers but each member can only redeem  2 months free membership if they refer customers who successfully join Fusion Lifestyle before 31st March 2017
  • Referral has to join Fusion Lifestyle by 31st March 2017 to allow member to qualify for free 1 month
  • Offer cannot be forwarded, shared or used by anyone else except for the intended recipient
  • Fusion Lifestyle retain the right to withdraw or change the offer at any time
  • The new member being referred cannot have been a member of any Fusion Lifestyle site before to redeem this offer

 SOMERSET & DEVON FREE 2 DAY PASS

  • Voucher holder is entitled to visit the facility listed during 1st January - 31st March 2017
  • Only one free pass per person - if you are bringing a friend, please ask them to register for a pass in their name. 
  • Please present your voucher at the centre to redeem when you visit, you will need to register your contact details at reception  to redeem the voucher. 
  • Normal age restrictions apply.
  • Pass is valid from 1st January - 31st March only and can be used on 2 consecutive days within that period.
  • Pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise.
  • All classes and sessions are subject to availability - the centre team will call you in advance to let you know what is available.
  • Centre rules must be adhered to at all times. Centre management reserves the right to refuse entry.  
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Fusion reserves the right to extend or withdraw the offer at any time without notice.
  • To use free pass you must be over 16 years of age.
  • Free pass valid for new customers only.
Choice + Golf – 50% discount for 12 months offer (Bedford only) / Robinson membership freeze (Sept/Oct 2016)
 
Only valid on Direct Debit memberships
Valid on Adult, Joint and Family Choice + Golf DD memberships
50% discount offer valid for 12 months from date of first Direct Debit payment
Swim School and soft play included in family memberships only.
After 12 months, membership price will automatically increase to standard rate for Choice + Golf memberships (single, joint and family)
Offer cannot be forwarded, shared or used by anyone except the intended recipient
Offer is not valid on any concessionary memberships
This offer applies to facilities in Bedford managed by Fusion Lifestyle on behalf of Bedford Borough Council.
Fusion Lifestyle retain the right to withdraw or change the offer at any time
 
BIG DAY PARTIES
  • Big Day Parties are available for children between 2 and 16 years of age.
  • All bookings MUST be paid fully at the time of booking.
  • Cancellation Notice:
    a) More than 28 days notice – The party may be transferred to another day. A fee of £10 will be charged for this change.
    b) Notice less than 28 days – The party will only be transferred without loss if the original booked date can be re-booked for another hire.
  • For Pool Parties a lifeguard will be available for up to 20 children. If more than 20 children attend a surcharge of £15 will be made for the additional lifeguard.
  •  Lifeguards are not permitted to enter the water to organise activities. If a party organiser is required in addition to the lifeguards you should discuss with the leisure centre and a charge for this will be made.  
  • Food is provided at selected centres. Please confirm your requirements when booking. At other centres we ask you to bring your own party food (including a cake), drinks and decorations. Some centres do not have facilities for food.  
  •  If you wish to take photographs or use video equipment during your party you must obtain permission from the Duty Manager and our disclaimer must be completed and signed in advance of the party.
  • Please arrive no more than 10 minutes before your party to meet your party host.
  • 2 adults over the age of 18 are required to remain present throughout the party. More supervising adults may be required for Big Day Swim Parties for children under 8. Please check with the centre and confirm this when booking.
  • Our swimming admission policy applies at all times. Please ask a member of staff for details.
  • Socks must be worn for Big Day Bounce and Soft Play Parties.
  • Suitable non-marking trainers and comfortable clothing should be worn for Big Day Sports Parties.

BIG DAY PARTIES - 10% DISCOUNT

  • Present your Big Day Party bag at reception and receive a 10% discount on your Big Day Party package.
  • Offer is subject to availability and can’t be used in conjunction with any other offer.
  • Only valid for Big Day Party packages.
  • Terms and conditions for Big Day Parties apply.
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Fusion reserve the right to change, amend or cancel this offer at any time.
 
SWIMMING LESSONS   
 
 
(A)Teaching Policies, Procedures and Parental Responsibilities
 
1.      All Fusion Lifestyle Swimming Teachers are ASA or STA qualified and have current enhanced CRB disclosure checks or DBS checks before they are allowed to teach.
2.      Swimming Teachers will take responsibility for pupils during their swimming lessons, but and parents /guardians are required to remain nearby (poolside viewing or designated viewing gallery) so that if required the parent / guardian can deal with toilet breaks or any behavioural issues.  Fusion staff will NOT take pupils to the toilet.
3.      Parents/guardians must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation. Pupils must be collected promptly at the end of the lesson.
4.      Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or the Head Teacher (if available). Parents/guardians should not to speak with a teacher during the period that lessons are in progress as it is dangerous and will distract the teacher from the supervision of the pupils in their lesson.
5.      Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils.
6.      A coloured swimming hat will be issued when joining swim school (stages 1-10) and new hats will be issued when transferring to the next teaching stage.  Lost or broken hats can be replaced by purchasing a new hat from reception.
 
(B) Pupil Illness
 
1.       If your child is unwell, we recommend that you do not bring them to their swimming lesson.
2.       If your child has been ill with diarrhoea they should not attend their lesson. To protect others, they should not swim for at least a week after it has completely cleared up.
 
(C) Swimming Lesson Programme
 
1.      The majority of our learn to swim’ programme classes are held over a 30 minute timeslot (some advanced and adult classes might be 45 minutes for 1 hour) which includes time to take registers.
2.      Pupil to Teacher ratios developed in line with ASA Guidelines.
3.      Fusion reserves the right to combine classes as short notice if necessary.
 
(D) Swimming Lesson Dress Code & Hygiene
 
1.      All children should wear appropriate fitting costumes/trunks and shorts specifically designed for swimming. Baggy costumes/trunks can hamper movement.
2.      No jewellery should be worn during a swimming lesson. Religious or medical bracelets are allowed but should not distract the swimmer from their lesson.
3.      The use of goggles is permitted but pupils will be asked to remove them if they providing a distraction and when performing certain skills (unless there is a medical reason for goggles to be worn). We recommend the use of dioptre corrective goggles for anyone with a visual impairment.
4.      We recommend that all swimmers shower before their lesson. Please ensure that all hair gel/body lotions etc are removed. This will help to keep the water clean. Make sure your child uses the toilet before the lesson commences. Please ensure your child showers after the lesson.
 
(E) Pupil Progression
 
1.      All pupils on the ‘learn to swim’ programme work towards the “ASA Learn to Swim Framework” (what was previously called the National Plan for Teaching Swimming).
2.      Swimming Teachers continually assess all pupils’ progression throughout the term.
3.      Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the “ASA Learn to Swim Framework”
4.      Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next Stage.
5.      Upon completion of a Stage, the parent / guardian will be contacted explaining that the child is ready to move up to the next Stage.
6.      Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available. 
 
(F) Swimming Lesson Payment
 
1.      All fees for swimming lessons must be paid in advance of the lessons.
2.      Direct Debit payments are taken on 1st of each month.
3.      New joiners, taking the Direct Debit option will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken.
4.      One clear calendar’s months’ notice in writing is required for the cancellation of Swim School Direct Debit.
5.      Failure to provide the full notice period to cancel your swim school when on Direct Debit may result in Fusion Lifestyle taking recovery action for the outstanding payment.
6.      Fusion reserves the right to change the price of swimming lessons at any time.  Direct Debit customers will be notified in writing with at least 10 working days’ notice of any change.
7.      For any failed Direct Debits, Fusion Lifestyle reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment.  Under these circumstances Fusion Lifestyle will not guarantee the same space on the existing lesson.
8.      Direct Debit payments include one lesson per week at the agreed Stage of lessons for the monthly Direct Debit subscription, and for junior lessons (under 16 years) access to General Swimming sessions (subject to pool capacity).

The monthly Direct Debit subscription remain the same for each calendar month, regardless of the number of lessons that are delivered during the month. i.e. some months there will be five lessons, while most months there will be four.  During December there will two or three lessons depending on the cycle of the year.  Over a 12 month period, with 12 equal Direct Debit payments a total of 50 swimming lessons will be available to attend*. (* unless a lesson has been cancelled - please see section (H) below. Where payment is not made by Direct Debit, all lessons must be paid in advance and pupils will be removed from classes once advance payment has expired.

 
(G) Changing and Moving Lesson
 
1.      You may request a change of time, day or Swimming Teacher and we will try to accommodate your request, provided a space is available.  
2.      Swimming ability and speed of progression will vary depending upon the swimmer.
 
(H) Pool Closure and Cancelled swimming lessons
 
1.      In the event of a pool closure we will make every attempt to contact our customers as soon as possible.
2.      Customers paying for swimming lessons via Direct Debit will be provided with a refund for the lesson cancelled.  This will be for the value of the lesson, as advertised.
3.      Please note, refunds usually take 14 days for us to process and make payment. 
4.      Customers who have paid up credit will have an additional lesson credit allocated to their account.
5.      In the event of a planned pool closure you will not be charged for this at time of booking, or a credit will be provided for a future lesson.
6.      Fusion Lifestyle reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.
7.      If a pool closure is likely to affect swimming lessons on the long term, every effort will be made to offer space at another pool within the area.
 
(I) Missed Lessons
 
1.      Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.
2.      Lessons run consecutively, the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (with the exception of pool closure/lesson cancellation). 
3.      In exceptional circumstances Management may exercise discretion on refunds or credit notes but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.
 
(J) Changing Teacher
 
1.      We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification.
2.      We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances.
3.      In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible.
4.      If a teacher is absent, the Pool reserves the right to join classes together if considered appropriate and safe according to ASA guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.
 
(K) Communication
 
1.      We like to encourage communication and welcome issues to be raised with our staff.
2.      The duty management team will be the people to resolve any poolside issues. Any problems or issues should be conveyed through them.
3.      Questions regarding the progression of pupils should be directed towards the reception staff that will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil. Please ask to fill in a swim school enquiry card.
4.      All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes.  This is essential so that we can inform you when your child is ready to move up a Stage of lessons.
 
(L) Viewing
 
1.      Parents/guardians are not permitted on poolside but must sit in the pool viewing areas. (where pool viewing is on poolside, parents must not interfere with the lessons or distract the swimming teachers).
2.      We do ask that all spectators remain in the seating area in order to prevent any unnecessary distractions for the teachers and make every effort to ensure that all footwear is clean, wearing shoe covers when provided.
3.      It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.    
4.      No photography or filming is permitted on poolside or in the changing area without the prior approval from the Centre Management.
 
(M) Behaviour & conduct
 
1.      Parents accept that their child is under the supervision, control and care of the Swimming Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory and the class is being disrupted, the Swimming Teacher has the right to remove the pupil from the class. 
2.      The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided.
 

1 month FREE when you refer one friend

  • All new choice membership terms & conditions apply
  • Fee paid automatically gives you equivalent to 2 FREE months over the 12 month membership
  • Referred friend will need to stay for one month minimum
  • This voucher can only be used at Enfield or Haringey centres

Robinson Pools & Fitness Membership Loyalty Pack

Upgrading of current memberships

  • Only apply to current Choice membership holders at Robinson Pools & Fitness.
  • Price freeze applies for 1 year from 1st September 2016. 
  • From 1st September 2017, membership prices will be subject to increase to standard membership rate.
  • Free access to soft play at John Bunyan Sports & Fitness applies to Family memberships only.
  • Golf upgrades apply for 6 months from 1st September when requested in centre.
  • This offer cannot be exchanged for monetary value
  • Offer is subject to availability and cannot be used in conjunction with any other offer.
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Customers are bound by contract/centre membership terms and conditions.
  • Facilities, fees, classes and membership options vary by centre. Some activities may incur an additional charge.
  • Fusion reserves the right to extend or withdraw the offer at any time without notice
     

Bedford Rewards and Leisure Cards

  • Documentation of eligibility must be produced at time of application and upon renewal.
  • Discounts are available for the cardholder only and the card is not transferable. 
  • Cards must be presented upon each visit and booking. 
  • No refunds will be made. 
  • A new Leisure Card cannot be applied for if an existing discount membership is valid.
  • Concession categories: Under 18 years, Full-time student over 18, Student Nurse, War pensioner, Over 60 years, Youth Training, Careers Card holder, Employment.

Enfield Junior Membership

  • Members MUST be between the ages of 8 years and 15 years of age to join. Proof of eligibility may be required
  • Members who wish to use the gym facilities MUST be between the ages of 11 years and 15 years ONLY
  • Under NO circumstances will children 8 years to 10 years of age be allowed access to the gym facilities
  • Members between the ages of 11 years and 15 years using the gym facilities MUST complete a pre-booked gym induction prior to their first visit to the gym. Consent from a legal guardian is required and the joining process must be completed by a legal guardian
  • If children under the age of 11 years are using any of the facilities within the membership a parent MUST remain on site
  • Proof of the child’s date of birth will be required upon joining
  • Some activities and facilities may be age restricted. Age restrictions and activities vary from centre to centre. Normal centre, pool rules, membership and all other general terms and conditions apply
  • Membership provides inclusive access to swimming, relevant gym sessions, 15:30-16:45 and 16:45-18:00 weekdays and 10:00-12:00 and 12:00-14:00 weekends (age restricted), group exercise classes and sport sessions for specific ages, one off peak racquet sport activity per week and all holiday activities (age limits may be in place)
  • Up to 6 days advanced telephone booking or on-line booking
  • A health questionnaire MUST be completed prior to undertaking exercise and signed on behalf of the child by a parent or guardian
  • All Instructors hold a current enhanced CRB or DBS, under child protection guidelines

 

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